Frequently Asked Questions
- Home
- Frequently Asked Questions
We use 100% organic detergents and professional heavy duty industrial equipment. Most of our expert solutions are not available over the counter.
No, we will bring all the required cleaning equipment and materials for the service.
Yes, all of our services come with a 100% satisfaction guarantee. With End of Lease Cleaning service, we provide up to 48 hours guarantee service. If there are any issues with the cleaning, our professionals will re-clean the areas free of charge.
As long as our professionals have access to the property, it is not necessary for you to be there. However, we do recommend you to be in the property upon job completion to check if cleaning has been done properly.
The service duration depends on the type of service required, the size of the property or the item, and it’s condition. For more information, please don’t hesitate to contact us.
Payment can be done via Bank Transfer or Cash after the completion of the service. All payments are due upon job completion once you inspect the premises to make sure that the professionals have performed the job to your standards.
There are no hidden charges. All our quotations are inclusive of the GST.
Yes, we provide receipts once the payment is done.
If you are not happy with the service, please get in touch with us right away and we’ll make arrangements to rectify the situation. All of our services come with a 100% satisfaction guarantee.
We cover all the major areas around Sydney.